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Tracking tips

To improve tracking, update to the latest version of the app and then try the tips below:

  1. Location services Always ON.

    >For iOS: users should enable 'Precise Tracking' also.

    >For Android: Android devices there are two location settings (one at the top level menu and another within the phone's specific App settings). 

  2. Open and interact with the app regularly. Both platforms have to see regular foreground usage of an app before they allow a particular app to access background resources such as location and sync.

  3. Try disabling Battery-saver or data-saver apps. These features sometimes suppress background processing by apps which affects live tracking or prevents the sync process from happening automatically.

  4. If the automatic sync is not happening for whatever reason, an orange bar will display. Tap this to manually sync your trip content.

More questions?